To our customers

Hub International Canada Holding Limited O/A VIU by HUB (“HUB”)  takes pride in the services our brokerage provides to you, our client, for insurance brokerage and other related services. For our efforts we are compensated in a variety of ways, primarily in the form of commissions and contingency amounts paid by insurance companies and, in some cases, fees paid by clients or third parties.

Thank you for your business. Hub International Canada Holding Limited O/A VIU by HUB (“HUB”), would like to make you aware of how we are compensated.

Commission income - Commission, normally calculated as a percentage of the premium paid to the insurer for a specific policy, is paid to us by the insurer for the distribution and servicing of your insurance policy. Our commission is included in the premium paid by you. The individuals at HUB who place and service your insurance may be paid compensation that varies directly with the commissions we receive. This base commission will vary from 9% to 20% depending on the product line and insurer. View the Range of Commission Payable (as a % of Premium) by Major Insurers and Line of Business to HUB’s brokerage operations in Ontario, Canada.

Contingency income - We also receive income through contingency arrangements with most insurers. They are called “contingent” because to qualify for payment we normally need to meet certain criteria, usually measured on an annual basis. Contingency arrangements vary, but payment under these agreements is normally the result of growing the business by attracting new customers, helping the insurance company gather and assess underwriting information, achieving certain loss or claims results and/or working to renew the policies of existing insureds. There is generally no meaningful method to determine the exact impact that any particular insurance policy has on contingency arrangements; however, brokers tend to receive higher contingency payments when they grow their business and retain clients through better service. In other words, the amount of earned contingency income depends on the overall size and/or profitability of a group of accounts, as opposed to the placement or profitability of any particular insurance policy. For this reason, the individuals involved in placing or servicing insurance are rarely compensated directly for the contingent income that we receive. The methodology for calculating the payment will vary by insurer, but generally the contingent commission, if paid, will range from 0.25% to 2.2% of the premium that Hub International Canada Holding Limited produces for that insurer.

Please note:

Supplemental Commissions - Some insurance companies have recently replaced contingent commissions with supplemental commissions. These commissions, in fixed amounts, are established annually in advance based on historical performance measured by criteria comparable to those by which contingent commissions are calculated. We refer to these commissions as guaranteed supplemental commissions, or "GSCs".

Wholesale Operations –We own wholesale insurance brokerages in Canada. These are intermediaries through which other brokers, typically retail brokers that have a relationship and deal directly with their clients, place coverage. Our own retail brokers may place client policies through HUB-owned wholesale brokers. In such cases both the HUB retail broker and the HUB wholesale broker will earn commissions, and the client’s premium payment is generally not impacted. Ordinarily, wholesale brokers, whether owned by HUB or not, are included in the transaction because they offer products not available through normal insurance brokerage retail channels that are particularly suitable to a client’s needs.

Wholesale insurance brokerages that are owned by us and which may be used by HUB retail brokers include Specialty Program Group Canada Inc. (o/a Cansure, i3 Underwriting Services, Beacon, Specialty Claims Canada, Totten Insurance Group Services).

Other Compensation and Benefits – We may receive revenue or further benefits from our insurance brokerage activities in other ways, including, but not limited to, from insurance company promotional events, payments from insurers for promotional marketing and/or employee training and development, fees or a percentage of the interest paid to us for the administration of premium finance contracts, interest paid to us by financial institutions earned on fiduciary or trust accounts in which we hold your premium payments pending remittance to the insurance company, and fees paid to us for policy and/or claims administration and/or loss control services that we provide.

Referral Disclosure

Broker Referral Policy – A broker may refer clients to another broker, financial services advisor, or business associate. In return, they may receive a referral fee for this referral.

Compliance with Regulations – All brokers must adhere to their applicable provincial Code of Conduct and relevant legislation at all times.

No Impact on Premium Payments – Please note there is no impact on your premium payments due to a referral. Any fees for the referral are paid by HUB to the referring broker.

Customer Centric Carriers – We have access to the products and services of hundreds of insurers; however, we believe our ability to provide the best combination of products, service, value and ongoing access to capacity is enhanced by focusing on a manageable number of carrier relationships. These strategic relationships include many of the most respected national and regional insurance companies in the insurance industry (the “Strategic Carriers”). Although we will continue to access our other insurance company relationships where appropriate, we expect that many of our clients’ insurance needs may be met through the Strategic Carriers. The Strategic Carriers may pay us enhanced compensation, which we intend to use in part to invest in initiatives to improve our ability to serve our customers’ and to optimize their insurance buying experience. A portion of any enhanced compensation from our Strategic Carriers may be used to incentivize our employees to prioritize, investigate and access the products and services of our Strategic Carriers for the purpose of consolidating the number of insurance markets with which we deal, while at the same time addressing the needs of our clients. In limited circumstances, our employees may serve on boards or committees of these or other insurers with whom policies are placed.

Our goal is to be your insurance brokerage of choice. We know you have many brokerages to choose from, so to earn your confidence, we hold ourselves to the highest standard of service.

 

Hub International Canada Holding Limited represents the following insurers**:

 

 

VIU by HUB represents the following insurers**: 

Insurer	Auto	Property
Aviva Insurance Company of Canada *	10.0% - 13.5%	20%
Economical Insurance *	10.0% - 12.5%	20%
Gore Mutual Insurance Company *	10.0% - 12.5%	20%
Intact Insurance *	10.0% - 12.5%	20%
Max Insurance *	N/A	20%
Nordic Insurance Company	7.5% - 11%	N/A
Northbridge Insurance *	10.0% - 12.5%	20%
Pafco Insurance Company *	10.0% - 12.5%	N/A
Pembridge Insurance Company *	10.0% - 12.5%	20%
Travelers Insurance Company of Canada *	10.0% - 12.5%	20%
The Wawanesa Mutual Insurance Company *	10.0% - 12.5%	20%

* This company offers incentives under Contingent (Profit) Commission or Growth contracts. 
Commissions are paid annually and apply to new and renewed policies. Should there be any commission increase or other material change in compensation from your insurance carrier, you will be duly notified. 
** Brand and product availability vary by Province.

Your insurer will be providing you with a Consumer Code of Rights and Responsibilities that will be forwarded to you with your policy. If you have any questions regarding the above or any aspect of your insurance please contact us at:

Email: 

Or write to us at:

Hub International Canada Holding Limited o/a VIU by HUB 
P.O. Box 489, Station A 
Windsor, ON N9A 6M6